Privacy Policy
Privacy Policy
Last updated: 14 July 2026
This Privacy Policy explains how Ventry Trading LLC, trading as Ventry Trading, collects, uses, stores, shares and protects personal information when customers visit or use the Ventry Trading website, browse or purchase electronic products and related accessories, create an account, communicate with customer support or otherwise interact with our online store.
Ventry Trading operates in the State of Qatar and is committed to handling personal information fairly, transparently and securely.
This Privacy Policy is intended to operate consistently with the applicable laws of the State of Qatar, including Law No. 13 of 2016 on Protecting Personal Data Privacy and the applicable electronic-commerce and consumer-protection requirements.
By using the Ventry Trading website or providing personal information through the website, customers acknowledge that they have had an opportunity to read this Privacy Policy.
Nothing in this Privacy Policy limits any mandatory privacy right available under Qatar law.
Who We Are
Ventry Trading is an online electronics store operated by Ventry Trading LLC in the State of Qatar.
We sell electronic products, smart devices, accessories, electronic equipment and related products through our website.
For the purposes of applicable data-protection law, Ventry Trading LLC determines why and how personal information collected through the Ventry Trading website is processed, except where an independent service provider acts as a separate controller under its own legal responsibilities.
Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
The Ventry Trading website.
Product and category pages.
Customer-account registration.
Shopping-cart and checkout pages.
Online orders.
Payment-related communications.
Delivery arrangements.
Returns, exchanges and refunds.
Warranty and repair requests.
Product enquiries.
Contact forms.
Customer-support communications.
Website cookies and similar technologies.
Promotional subscriptions and marketing preferences.
Reviews and customer feedback.
Fraud-prevention and website-security activities.
This policy does not govern an independent third-party website or service that has its own privacy policy.
What Personal Information Means
Personal information means information relating to an identified or identifiable individual.
Depending on how a customer uses the website, personal information may include:
A name.
Telephone number.
Email address.
Billing address.
Delivery address.
Account information.
Order details.
Payment-related information.
Device identifiers.
Internet Protocol address.
Communications with Ventry Trading.
Other information that can directly or indirectly identify an individual.
Information that has been effectively anonymised so that an individual can no longer reasonably be identified is not treated as personal information in the same way.
Information Customers Provide Directly
Customers may provide personal information when they:
Create an account.
Place an order.
Add a delivery address.
Complete checkout.
Contact customer support.
Request a return or refund.
Submit a warranty or repair request.
Join a waiting list.
Subscribe to marketing communications.
Submit a product review.
Participate in a promotion.
Report a damaged, missing or defective product.
Communicate through a website form or another support channel.
The information provided may include:
Full name.
Email address.
Qatar telephone number.
Billing address.
Delivery address.
Zone, street and building details.
Apartment, office or unit information.
Order number.
Products purchased.
Product model and serial number.
Account login details.
Customer-support messages.
Return and refund information.
Photographs or videos relating to a damaged or defective product.
Marketing preferences.
Any other information voluntarily included in a communication.
Customers should provide only information that is relevant and necessary for the request or transaction.
Account Information
Where the website allows account creation, Ventry Trading may collect:
Customer name.
Email address.
Telephone number.
Password in protected or encrypted form.
Saved addresses.
Order history.
Account preferences.
Marketing preferences.
Login and security records.
Customers are responsible for keeping their account credentials confidential.
Ventry Trading does not request customers to disclose their password through ordinary email, telephone or WhatsApp communications.
Order and Transaction Information
When a customer places an order, Ventry Trading may collect and process:
Customer identity and contact information.
Products selected.
Product quantities.
Selected options.
Order value.
Discount information.
Delivery charge.
Billing information.
Delivery instructions.
Payment status.
Transaction reference.
Order status.
Delivery status.
Cancellation information.
Return, exchange or refund details.
Warranty or repair records.
This information is used to process and fulfil the transaction, provide customer support and maintain appropriate commercial and legal records.
Payment Information
Online payments may be processed through an authorised third-party payment-service provider.
Ventry Trading may receive payment-related information such as:
Payment status.
Transaction reference.
Payment date.
Payment amount.
Card type.
Card network.
Limited or masked card information.
Fraud or verification results.
Refund status.
Ventry Trading does not intentionally collect or store complete payment-card numbers, card-security codes, personal identification numbers or one-time banking verification codes on its own website systems.
Complete card information is normally entered directly into the secure environment of the payment-service provider.
The payment-service provider may process personal information in accordance with its own privacy policy and legal obligations.
Delivery Information
To arrange and complete delivery, Ventry Trading may collect and use:
Customer name.
Telephone number.
Delivery address.
Zone.
Street.
Building number.
Unit or apartment number.
Geographic delivery location where supplied.
Delivery instructions.
Delivery status.
Proof or confirmation of delivery.
Communications relating to delivery.
Necessary delivery information may be shared with a delivery company, courier, driver or logistics provider.
Delivery providers should use this information only for the purpose of arranging, completing and documenting the delivery and for any related legal or operational requirement.
Information Collected Automatically
When a customer visits the website, certain technical information may be collected automatically.
This may include:
Internet Protocol address.
Browser type.
Device type.
Operating system.
Language settings.
Approximate location derived from the IP address.
Referring website.
Pages viewed.
Products viewed.
Search terms used on the website.
Links selected.
Date and time of access.
Session duration.
Shopping-cart activity.
Checkout activity.
Website errors.
Security and authentication information.
Cookie identifiers.
Similar technical and usage information.
This information may be used to operate, secure, analyse and improve the website.
Information About Devices
Ventry Trading may collect information concerning the device used to access the website, including:
Device category.
Browser.
Operating system.
Screen or display information.
Device language.
Mobile or desktop access.
Unique technical identifiers where applicable.
Network information.
Website-performance information.
This information helps us display the website properly, detect technical problems and protect the website from misuse.
Cookies and Similar Technologies
The Ventry Trading website may use cookies and similar technologies.
Cookies are small files or identifiers stored on or associated with a customer’s browser or device.
They may be used to:
Keep the website functioning.
Maintain a shopping cart.
Remember login status.
Preserve customer preferences.
Support checkout.
Prevent fraud.
Protect account security.
Analyse website performance.
Understand how customers use the website.
Measure advertising or marketing performance where permitted.
Remember cookie preferences.
Essential Cookies
Essential cookies are necessary for the website to operate properly.
They may support:
Shopping-cart functionality.
Checkout.
Account login.
Security.
Fraud prevention.
Load balancing.
Website navigation.
Privacy and cookie preferences.
Because these cookies are necessary to provide requested website functions, disabling them may prevent parts of the website from working correctly.
Analytics Cookies
Analytics cookies may help Ventry Trading understand:
Which pages are visited.
How customers move through the website.
Which products attract interest.
Whether customers experience errors.
How the website performs on different devices.
Which website features need improvement.
Where consent is legally required for non-essential analytics cookies, those cookies will be used according to the choices made through the website’s cookie controls.
Marketing Cookies
Where used and legally permitted, marketing cookies may help:
Measure advertising performance.
Avoid repeatedly displaying the same advertisement.
Understand whether an advertisement resulted in a website visit or purchase.
Present content that may be more relevant to customer interests.
Non-essential marketing cookies will be handled according to applicable consent requirements.
Customers may change available cookie preferences through the website’s cookie notice or browser settings.
Information Obtained From Service Providers
Ventry Trading may receive information from service providers involved in operating the store.
These providers may include:
Payment processors.
Delivery companies.
Website-hosting providers.
E-commerce platform providers.
Fraud-prevention services.
Customer-support systems.
Analytics providers.
Advertising services.
Email or messaging platforms.
Warranty and repair providers.
Suppliers and distributors.
The information received may include payment confirmation, delivery status, fraud signals, communication status, website-use statistics or product-service information.
Information Obtained From Public or Lawful Sources
Where lawful and necessary, Ventry Trading may receive or verify information through:
Publicly available sources.
Governmental or regulatory records.
Banks or payment providers.
Fraud-prevention databases.
Delivery and logistics providers.
Product manufacturers or distributors.
Legal or professional advisers.
Such information will be used only for relevant and legitimate purposes.
Purposes for Collecting and Using Personal Information
Ventry Trading may collect and use personal information to:
Provide access to the website.
Create and manage customer accounts.
Process orders.
Confirm payments.
Arrange delivery.
Communicate order updates.
Manage cancellations.
Process returns, exchanges and refunds.
Handle product warranties and repairs.
Respond to enquiries.
Provide customer support.
Prevent fraud.
Protect website and payment security.
Verify transactions.
Maintain business and accounting records.
Comply with legal and regulatory duties.
Resolve disputes.
Improve products and services.
Analyse website performance.
Personalise website features where appropriate.
Send marketing communications where permitted.
Enforce website terms.
Protect the rights, property and safety of customers, Ventry Trading and others.
Providing the Online Store
Personal information is used to provide the functions requested by customers, including:
Browsing products.
Creating an account.
Saving a shopping cart.
Completing checkout.
Receiving an order confirmation.
Tracking order status.
Receiving delivery.
Accessing order history.
Requesting support.
Without certain information, Ventry Trading may be unable to provide these services.
Processing and Fulfilling Orders
Ventry Trading uses customer information to:
Verify order details.
Confirm product availability.
Process payment status.
Prepare products.
Arrange dispatch.
Complete delivery.
Provide invoices and confirmations.
Communicate delays or other order issues.
Handle post-purchase support.
Only information reasonably necessary for the transaction should be collected and used.
Customer Support
Customer information may be used to:
Identify an order.
Answer product questions.
Investigate a complaint.
Verify payment or delivery information.
Handle a refund.
Arrange a repair or replacement.
Review photographs or videos relating to a product issue.
Maintain a record of the support interaction.
Improve support quality.
Customer-support communications may be retained where reasonably necessary to manage the request and maintain appropriate records.
Fraud Prevention and Security
Ventry Trading may use personal information to identify, investigate and prevent:
Fraudulent orders.
Unauthorised payments.
Stolen payment methods.
Account takeover.
False return claims.
Abuse of promotions.
Malicious website activity.
Cyberattacks.
Security breaches.
Other unlawful or suspicious activity.
Security checks may involve information from payment processors, hosting providers, fraud-prevention systems and delivery services.
Compliance With Legal Obligations
Ventry Trading may process and retain personal information where necessary to comply with:
Qatar data-protection requirements.
Consumer-protection requirements.
Electronic-commerce requirements.
Accounting obligations.
Tax-related requirements.
Commercial-record obligations.
Court orders.
Regulatory directions.
Lawful government requests.
Fraud-prevention and financial-compliance duties.
Other applicable legal obligations.
Where disclosure is required by law, Ventry Trading will disclose only information reasonably necessary for the lawful purpose.
Business Records
Ventry Trading may retain appropriate records relating to:
Orders.
Payments.
Refunds.
Deliveries.
Customer communications.
Warranties.
Repairs.
Complaints.
Disputes.
Fraud investigations.
Consent and marketing preferences.
These records may be necessary for accounting, legal compliance, dispute resolution, consumer protection and business administration.
Legal Bases and Authority for Processing
Ventry Trading processes personal information where there is an appropriate legal or legitimate basis under applicable Qatar law.
Depending on the circumstances, processing may be based on:
The customer’s request to enter into or perform a purchase contract.
The need to fulfil an order.
Compliance with a legal obligation.
Consent provided by the customer.
Protection of the rights and legitimate interests of Ventry Trading or another party, where permitted.
Prevention of fraud and protection of information systems.
Establishment, exercise or defence of legal claims.
Another lawful basis recognised under applicable law.
Where processing depends on consent, the customer may withdraw that consent, subject to legal and contractual limitations.
Consent
Where consent is required, Ventry Trading will seek consent in an appropriate and understandable manner.
Consent should relate to a specified purpose.
A customer’s refusal to consent to optional processing will not prevent access to unrelated website services.
However, where information is necessary to complete an order or provide a requested service, refusal to provide it may prevent Ventry Trading from completing the transaction.
Withdrawal of Consent
Where processing is based on consent, customers may withdraw that consent through available website settings, an unsubscribe function or the Contact Us section of the website.
Withdrawal does not affect processing that was lawful before the consent was withdrawn.
Ventry Trading may continue to retain or use information where another lawful basis or legal obligation applies.
Data Minimisation
Ventry Trading aims to collect only personal information that is reasonably necessary for the identified purpose.
Customers should not be required to provide unrelated or excessive information to purchase and receive ordinary electronic products.
For example, Ventry Trading will not normally request a national identification number merely to complete a standard retail order unless it is genuinely required for a particular lawful purpose.
Accuracy of Personal Information
Ventry Trading aims to keep personal information accurate, complete and up to date to the extent reasonably necessary.
Customers are responsible for providing accurate information and for updating it where it changes.
Customers may be able to update certain information through their accounts.
Ventry Trading may contact a customer to verify or correct information where necessary to complete an order, prevent fraud or comply with law.
Children and Minors
The Ventry Trading website is intended for customers legally capable of entering into a purchase transaction or acting with the permission of a parent or legal guardian.
Ventry Trading does not intentionally seek to collect unnecessary personal information from children.
Where a minor is not legally able to provide valid consent or enter into a transaction independently, involvement of a parent or legal guardian may be required.
If Ventry Trading becomes aware that personal information was collected from a child without appropriate authority, reasonable steps may be taken to delete or restrict that information, subject to legal obligations.
Personal Data of a Special Nature
Qatar law provides additional protection for certain categories of personal data of a special nature.
Ventry Trading does not ordinarily need such information to sell and deliver standard electronic products.
Customers should not submit sensitive or special-category information unless it is genuinely necessary for a specific request and lawfully requested.
Where Ventry Trading must process data of a special nature, it will do so only where permitted and with appropriate safeguards and any required authorisation.
Marketing Communications
Ventry Trading may send marketing communications concerning:
Electronic products.
New arrivals.
Promotions.
Discount codes.
Special offers.
Product availability.
Store updates.
Related services.
Marketing communications will be sent only where there is an appropriate legal basis or valid consent.
Transactional communications relating to an order, payment, delivery, refund, warranty or account security are not treated in the same way as optional marketing messages.
Marketing Preferences
Customers may control their marketing preferences by:
Using an unsubscribe link.
Changing available account settings.
Adjusting website preferences.
Submitting a request through the Contact Us section.
After an opt-out request, Ventry Trading may retain limited information necessary to record the customer’s preference and avoid sending unwanted marketing.
Customers may continue to receive essential transactional or service communications.
No Sale of Personal Information
Ventry Trading does not sell customers’ personal information.
Personal information is shared only where necessary for the purposes described in this Privacy Policy, where the customer has authorised the sharing or where disclosure is required or permitted by law.
Sharing Information With Payment Providers
Necessary transaction information may be shared with payment providers to:
Process payment.
Authenticate the customer.
Prevent fraud.
Confirm payment status.
Process refunds.
Resolve payment disputes.
Meet legal and regulatory obligations.
Payment providers may act under their own privacy policies and legal duties.
Sharing Information With Delivery Providers
Ventry Trading may share necessary information with delivery and logistics providers, including:
Customer name.
Telephone number.
Delivery address.
Delivery instructions.
Order reference.
Package information.
Delivery status.
Delivery providers should not use this information for unrelated marketing or another unauthorised purpose.
Sharing Information With Suppliers and Warranty Providers
Where necessary, information may be shared with:
Product manufacturers.
Authorised distributors.
Service centres.
Warranty providers.
Repair technicians.
Replacement-product suppliers.
Information shared may include product details, serial numbers, proof of purchase, the reported fault and customer contact information where required to provide the service.
Sharing Information With Technology Providers
Ventry Trading may use technology providers for:
Website hosting.
Cloud storage.
E-commerce functionality.
Customer-account management.
Email delivery.
Customer support.
Website analytics.
Cybersecurity.
Data backup.
Fraud prevention.
System maintenance.
These providers may process information only to the extent needed to provide their services and subject to appropriate confidentiality, security and legal requirements.
Professional Advisers
Ventry Trading may share relevant information with professional advisers, including:
Accountants.
Auditors.
Lawyers.
Insurers.
Cybersecurity specialists.
Business consultants.
Information will be shared only where reasonably necessary for their professional services.
Government and Legal Disclosures
Ventry Trading may disclose personal information to a competent authority where disclosure is:
Required by law.
Required by a court order.
Requested through valid legal process.
Necessary to respond to a regulatory investigation.
Necessary to report suspected fraud or criminal activity.
Necessary to protect legal rights or public safety.
Otherwise permitted under applicable Qatar law.
Ventry Trading will not disclose more information than reasonably necessary for the lawful request.
Business Transfers
If Ventry Trading or Ventry Trading LLC undergoes a merger, acquisition, restructuring, financing, sale of assets or transfer of business, personal information may be transferred as part of that transaction.
Any recipient should continue to protect the information according to applicable law and the purposes for which it was collected, unless customers are lawfully informed otherwise.
International Data Processing
Some website, cloud, payment, communication or technology providers may process or store information outside the State of Qatar.
Where personal information is transferred or made accessible outside Qatar, Ventry Trading will take reasonable steps intended to ensure that the transfer is lawful and that the information receives appropriate protection.
Measures may include:
Reviewing the provider’s security and privacy practices.
Using contractual safeguards.
Limiting the information transferred.
Restricting access.
Applying encryption or other technical protections.
Obtaining consent or regulatory approval where required.
Relying on another lawful transfer mechanism.
Data Security
Ventry Trading uses reasonable technical, administrative and organisational measures designed to protect personal information against:
Unauthorised access.
Unlawful use.
Unauthorised disclosure.
Accidental loss.
Alteration.
Destruction.
Fraud.
Malware.
Cyberattacks.
Other security risks.
No website, internet transmission or storage system can be guaranteed to be completely secure.
Ventry Trading therefore cannot promise absolute security but will apply safeguards appropriate to the nature and importance of the information processed.
Technical Safeguards
Technical safeguards may include:
Secure website connections.
Encryption during transmission.
Access controls.
Password protections.
Security monitoring.
Malware protection.
Software updates.
Backups.
Fraud-detection tools.
Restricted administrative access.
Logging of security events.
The precise safeguards used may change as technology and risks develop.
Organisational Safeguards
Organisational safeguards may include:
Limiting access to authorised personnel.
Confidentiality obligations.
Staff awareness and training.
Internal procedures.
Service-provider reviews.
Incident-response procedures.
Data-retention controls.
Account-access management.
Security and privacy assessments.
Access to personal information should be limited to persons who need it for a legitimate business or legal purpose.
Customer Security Responsibilities
Customers can help protect their information by:
Using a strong password.
Not sharing login credentials.
Signing out of shared devices.
Keeping contact information updated.
Avoiding suspicious links.
Not sending card-security information through ordinary messages.
Informing Ventry Trading of suspected unauthorised account activity.
Keeping devices and browsers updated.
Ventry Trading will never ask customers to disclose a complete password, PIN or one-time banking verification code through ordinary customer-support communications.
Personal Data Breaches
A personal-data breach may involve the accidental or unlawful destruction, loss, alteration, disclosure of or access to personal information.
Where Ventry Trading becomes aware of a data-security incident, it may:
Investigate the incident.
Contain the issue.
Protect affected systems.
Assess the risks.
Preserve relevant evidence.
Inform service providers.
Notify competent authorities where required.
Notify affected individuals where required.
Take reasonable corrective measures.
Any notification will be made according to applicable Qatar legal requirements and the circumstances of the incident.
Retention of Personal Information
Ventry Trading retains personal information only for as long as reasonably necessary for the purpose for which it was collected or for another lawful purpose.
Retention periods may depend on:
Whether a customer account remains active.
The status of an order.
Warranty periods.
Refund and return periods.
Accounting requirements.
Legal and regulatory duties.
Fraud-prevention needs.
Dispute or complaint periods.
Security requirements.
The need to establish or defend legal claims.
Different categories of information may have different retention periods.
Account Information Retention
Account information may be retained while the account remains active.
When an account is closed, certain account information may be deleted, anonymised or restricted after an appropriate period.
Ventry Trading may retain limited information where necessary to:
Complete pending orders.
Process refunds.
Handle warranties.
Respond to complaints.
Prevent fraud.
Maintain financial records.
Comply with law.
Establish or defend legal claims.
Transaction Record Retention
Order, payment, delivery, refund and invoice records may be retained for the period required by applicable commercial, accounting, tax, consumer-protection or other legal obligations.
Such records may continue to be retained even after a customer closes an account.
Security Record Retention
Security logs and fraud-prevention records may be retained for a reasonable period necessary to:
Detect suspicious activity.
Investigate incidents.
Prevent repeated fraud.
Protect accounts.
Demonstrate security measures.
Comply with legal requirements.
Deletion and Anonymisation
When personal information is no longer reasonably required, Ventry Trading may:
Delete it.
Securely destroy it.
Anonymise it.
Restrict access.
Isolate it from ordinary business use.
Information stored in backups may remain for a limited period until those backups are overwritten or securely deleted.
Individual Privacy Rights
Subject to applicable Qatar law, individuals may have rights relating to their personal information.
These may include the right to:
Be informed about processing.
Request access to personal information.
Request correction of inaccurate information.
Request completion of incomplete information.
Object to certain processing.
Request deletion in appropriate circumstances.
Request that processing be stopped or restricted.
Withdraw consent where processing relies on consent.
Object to direct marketing.
Submit a complaint.
Receive information about serious data-processing violations.
Exercise other rights provided under Qatar law.
The availability of a particular right may depend on the circumstances and legal requirements.
Right to Be Informed
Customers have the right to receive clear information about:
The identity of the entity processing their information.
The categories of information collected.
The purposes of processing.
How information may be shared.
The rights available to them.
Other information required by applicable law.
This Privacy Policy is intended to provide that information.
Right of Access
A customer may request confirmation of whether Ventry Trading processes personal information relating to them.
Subject to legal limitations and appropriate identity verification, the customer may request access to relevant information concerning:
The data being processed.
The purposes of processing.
Relevant disclosures.
Available rights.
Other information required by law.
Access may be restricted where disclosure would violate another person’s rights, reveal protected information, compromise security or conflict with law.
Right to Correction
Customers may request correction of personal information that is inaccurate or outdated.
Customers may also request completion of information that is materially incomplete.
Ventry Trading may request supporting evidence where reasonably necessary to verify the correction.
Right to Deletion
Customers may request deletion of personal information in circumstances permitted by Qatar law.
Deletion may not be available where the information remains necessary for:
Completing an order.
Providing a warranty.
Processing a refund.
Compliance with a legal obligation.
Fraud prevention.
Security.
Resolving a dispute.
Establishing, exercising or defending legal claims.
Another lawful purpose.
Where complete deletion is not possible, the information may be restricted or retained only for the necessary legal purpose.
Right to Object or Restrict Processing
Customers may object to or request restriction of certain processing where permitted by law.
Ventry Trading will review the request and determine whether processing must stop, be restricted or may lawfully continue.
Right to Withdraw Marketing Consent
Customers may withdraw consent to optional marketing at any time.
Withdrawal may be completed through:
The unsubscribe link in a marketing message.
Available account settings.
Cookie controls.
The Contact Us section of the website.
Withdrawal from marketing does not affect order, delivery, payment, security or customer-service communications.
Requests Concerning Personal Information
Privacy requests may be submitted through the Contact Us section of the Ventry Trading website.
A request should clearly state:
The identity of the requester.
The nature of the request.
The information or account concerned.
Any relevant order or transaction details.
Sufficient information to allow Ventry Trading to understand and process the request.
Customers should not include complete payment-card details, passwords or one-time verification codes in a privacy request.
Identity Verification
Before responding to a privacy request, Ventry Trading may take reasonable steps to verify the requester’s identity.
Verification helps prevent personal information from being disclosed, altered or deleted at the request of an unauthorised person.
The information requested for verification will be limited to what is reasonably necessary for the circumstances.
Responding to Privacy Requests
Ventry Trading will review privacy requests and respond within the period required by applicable law.
Additional time may be required where:
The request is complex.
Several requests are submitted.
Identity verification is incomplete.
Information must be obtained from a service provider.
Legal advice is required.
Another lawful reason applies.
Where a request cannot be fully granted, Ventry Trading may explain the reason, subject to legal restrictions.
Automated Decision-Making
Ventry Trading may use automated tools to assist with:
Fraud detection.
Payment-risk assessment.
Website security.
Product recommendations.
Marketing analysis.
Website personalisation.
Where a decision with significant effects is made entirely through automated processing and Qatar law provides additional rights or safeguards, Ventry Trading will apply the applicable requirements.
Fraud-related automated results may be reviewed manually where appropriate.
Product Recommendations
The website may use browsing or purchase information to recommend products likely to be relevant to a customer.
Recommendations may be based on:
Products viewed.
Search activity.
Previous purchases.
Shopping-cart contents.
General popularity.
Similar-product categories.
Where consent is required for the technology supporting personalised recommendations, customer choices will be respected.
Third-Party Websites and Services
The Ventry Trading website may contain links to third-party websites, applications or services.
Ventry Trading does not control the privacy practices of independent third parties.
Customers should review the privacy policy of a third-party service before providing personal information.
This Privacy Policy applies only to personal information controlled by Ventry Trading.
Social Media
Customers may interact with Ventry Trading through social-media platforms.
Information submitted through a social-media platform may also be processed by that platform under its own privacy policy.
Customers should avoid posting order numbers, addresses, telephone numbers or other private information publicly.
Where customer support is requested through social media, Ventry Trading may ask the customer to continue the conversation through a more private channel.
Customer Reviews
Where customers submit reviews, photographs or comments, information intentionally submitted for publication may appear publicly on the website.
Customers should not include:
Telephone numbers.
Email addresses.
Home addresses.
Payment information.
Account credentials.
Another person’s private information.
Ventry Trading may moderate or remove personal information from published content where appropriate.
Changes to This Privacy Policy
Ventry Trading may update this Privacy Policy to reflect:
Changes in Qatar law.
Regulatory guidance.
Changes to website functions.
New payment or delivery methods.
New service providers.
Security improvements.
Changes to data-processing practices.
Operational developments.
The updated policy will be published on the website with a revised “Last updated” date.
Where a change materially affects how personal information is used, Ventry Trading may provide additional notice where required or appropriate.
Language
This Privacy Policy may be made available in English and Arabic.
Translations are intended to communicate the same privacy practices accurately.
Where Qatar law requires a particular language version to prevail, the legally required version will apply to that extent.
Governing Law
This Privacy Policy and the processing of personal information by Ventry Trading are governed by the applicable laws of the State of Qatar.
Where a provision of this policy conflicts with a mandatory requirement under Qatar law, the mandatory legal requirement will prevail.
Complaints
Ventry Trading aims to address privacy enquiries and complaints fairly and professionally.
Customers are encouraged to submit a privacy complaint through the Contact Us section of the Ventry Trading website.
Nothing in this Privacy Policy prevents an individual from submitting a complaint to the competent data-protection or governmental authority in the State of Qatar or exercising another mandatory legal right.
Our Privacy Commitment
Ventry Trading is committed to:
Collecting only information reasonably necessary for legitimate purposes.
Explaining how personal information is used.
Protecting customer information through appropriate safeguards.
Limiting access to authorised persons.
Not selling customer personal information.
Respecting customer marketing preferences.
Responding to valid privacy requests.
Working with service providers that support appropriate information protection.
Maintaining transparent online-shopping practices.
Complying with the applicable privacy laws of the State of Qatar.
